Solutions · Professional services firms

One platform for your whole services firm

Accounting, tax, audit, payroll and advisory, each with its own team and rates, on one platform. See which engagements make you money and what work is still unbilled.

The management layer of your firm. It sits alongside the tools you deliver the work in and doesn’t replace them. FuseCRM doesn’t do the bookkeeping or the audit; it shows you what’s profitable, what you haven’t billed yet and who’s overloaded.
One platform, every service

You define the services

You create your own services, with sub-services and tasks, and the platform follows the way you work. Each service has its own team and rate card, all on the same data model. The examples below are only a starting point.

A few examples. You can add any service you deliver:

Accounting

Bookkeeping, trial balances and recurring reporting.

Tax

Tax filings, advice and representation.

Audit

Audit and assurance engagements.

Advisory

Business advisory, transactions, valuations.

Payroll

Payroll and personnel administration.

Any service can use any billing model: retainer, time and materials or fixed price. You choose the model for each client and each engagement.

Where it hurts

Several services at once, each with its own rules

Each service in its own tool

Accounting in one program, audit in Excel, advisory over email. Nowhere shows you the whole firm.

You don’t know what’s profitable

Without hours logged per client, the margin on each service and client stays a guess.

People across several services

The same person works on both audit and advisory. Without a shared view, they end up overbooked and you find out late.

Mixed billing models

One client on a retainer, another on a fixed fee, another by the hour, and in spreadsheets it all blurs together.

You don’t know what’s billable

Work in progress lives in each coordinator’s head, not in one place where you can see what’s billable.

Several offices, one firm

Different offices and departments, each with its own people and clients. You need the same picture across all of them.

How FuseCRM helps

A complex firm on one data model

Profitability on guesswork

Profitability on every engagement

Set the cost of logged hours, at standard cost, against what you invoiced and you get the margin on every engagement, with the client in view and a service-line filter. You see plainly which contracts make you money and which cost you.

Decisions made on numbers
Fixed retainer, unknown effort

A retainer with included hours, and the overage in plain sight

You set up the retainer with its included hours. Hours used and hours beyond the allowance show on every contract and in work in progress. The overage, priced at the agreed rate, goes on the invoice instead of being quietly absorbed.

No overage gets lost
People caught between services

Plan people across all your services

Book people across different services by their real availability: capacity minus leave and other engagements. When you borrow someone from another service, their manager approves.

Overbooking shows up before the plan goes out See the module
Billing models

Every engagement on the right model

You’re not tied to one model. You choose it for each client and each engagement.

ModelHow it worksGood when
Monthly / quarterly retainer A fixed amount per period, with included hours. Overage and unused hours are handled separately. recurring relationship, predictable monthly volume
Time & materials by the hour You bill the hours worked at the service line’s rate, as often as you choose. variable effort, on-demand work
Fixed price A set price, billed in scheduled instalments (an amount or a percentage) on the agreed dates. defined scope, clear deliverable
How it looks in practice

The quarterly review

You open profitability, filter on the audit line and see audit engagements running at a much lower margin than advisory. You drill into the contracts: one accounting retainer is in the red. The client keeps going over the included hours, but nobody has billed the overage.

Now you have the data. You renegotiate that client’s retainer on the real volume, move two people from audit to advisory, where the demand is, and bill the overage absorbed over the past months.

None of it comes from a spreadsheet kept by hand. It comes from the whole firm working on one data model.

What you turn on

The bundle for a services firm

Professional Services

Projects, time, billing and work in progress, with multiple services and mixed billing models. You can add CRM at any time.

  • Projects (planning & booking)
  • Time
  • Billing & Work in Progress
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